FAQ

 

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Frequently Asked Questions

The Oura Collection

✿ Do you accept returns or offer refunds?

We do not offer refunds or returns. All sales are final, so please double-check your order before completing your purchase.

✿ Can I cancel or change my order after placing it?

Unfortunately, once an order is placed, it cannot be changed or cancelled. We encourage you to review all details carefully before checking out.

✿ What if my package is lost or damaged during shipping?

Once a package is shipped, we are not responsible for any lost, stolen, or damaged items. We recommend contacting the shipping carrier directly with your tracking number for support.

✿ How can I contact you?

All inquiries can be sent to theouracollection@gmail.com. Please allow 1–3 business days for a response.

✿ Do you ship internationally?

Shipping availability may vary. Please check during checkout to see if your country is listed.

✿ How long will my order take to ship?

Processing times vary by product but typically take 2–5 business days before shipment. You'll receive tracking information via email once your order has been shipped.